CRM Software Features for Growing Businesses

Everything you need to manage leads, automate sales workflows, set automations on lead actions and events, connect official Meta WhatsApp API, filter reports, set reminders, track team performance, import files, and run pipelines.

Lead Management

Capture, assign, and track every enquiry on one record — from import, ads, WhatsApp, and portal sources through follow-up.

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Bulk Lead Import

Import Excel and CSV lists, detect duplicate leads in the file and in the CRM, and auto-distribute them to the team.

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Auto Lead Distribution

Automatically distribute leads among team members using a defined ratio so every enquiry has an owner.

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Lead Automations

Set up automations on lead actions and events so assignment, reminders, and follow-ups start without waiting on a manual chase.

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Workflow Automation

Automate the sales workflow — assignment, reminders, handoffs, and next steps — so work moves in order without a chase in chat.

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Sales Pipeline

Move opportunities through customizable Kanban stages on the same record as calls, WhatsApp, and the next action.

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WhatsApp CRM

Manage official Meta WhatsApp Business chats on the same lead as calls, reminders, and pipeline — not on a personal phone.

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WhatsApp Official Meta API

Connect your official Meta WhatsApp Business account through official WhatsApp Business API — not unofficial WhatsApp workarounds.

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WhatsApp Templates

Create and manage WhatsApp message templates in Avinix CRM for consistent follow-ups and outreach.

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Quick Replies

Save short replies and send them in WhatsApp chats so the team responds faster without typing from scratch.

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Meta Lead & Conversion API

Sync Facebook and Instagram Lead Ads into Avinix CRM and send conversion events back to Meta.

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Follow-Up Management

Keep calls, meetings, and the next action on the lead so follow-up is owned — not left in a notebook or chat.

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Call Reminders

Set call reminders on leads so callbacks are not left to memory or a personal notebook.

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Meeting Reminders

Set meeting reminders on leads so demos, visits, and sit-downs are not left to memory.

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Team Collaboration

Share call and meeting context on the lead so any teammate can pick up without starting from scratch.

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Task Management

Create, assign, and track sales tasks on the same lead as reminders, meetings, and the calendar.

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Team Management

Give the floor owners, roles, and visible work — then review activity without reconstructing a weekly report.

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Role-Based Access

Give each person the CRM access their role needs, so reps, managers, and admins do not all see the same things.

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Calendar View

See call reminders, meeting reminders, and tasks on one calendar so the day is not only in a personal diary.

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Custom Fields

Capture the fields your process needs, then filter and review those parameters in reports — not in a side spreadsheet.

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Performance Dashboard

Review leads, pipeline, and team activity in one dashboard — then filter the slice that matters.

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Team Performance Tracking

Track how the sales team and each person are performing on leads, follow-ups, pipeline, and wins.

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Advanced Filters

Filter every report and parameter so managers can track the slice of leads, pipeline, and activity that matters.

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Mobile CRM

Open the same lead on Android and iOS — owner, reminders, WhatsApp context, and pipeline — while you are on the floor or on site.

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Bulk WhatsApp Broadcast

Send structured WhatsApp outreach to appropriate lead lists through official Meta WhatsApp Business, following messaging policies.

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